NOC Support, Managed NOC Services

Outsourced NOC Services

Outsourced Network Operations Center (NOC) services involve entrusting the monitoring, management, and maintenance of your IT infrastructure and network operations efficiently and securely. The primary function of a NOC is to ensure the optimal performance, availability, and security of the organization's IT systems, network devices, servers, and applications.

Managed IT Support

Managed IT support involves outsourcing various aspects of an organization's IT needs to a third-party provider like us, often referred to as a Managed IT Service Provider (MSP). We offer comprehensive IT services and support to help businesses manage your technology infrastructure, systems, and operations.

24x7 NOC Support Services

Are you looking for 24x7 NOC support, on weekend and holidays? Our NOC experts can deliver the same level of support when you need. NOCAGILE operates around the clock to monitor the health and performance of the organization's IT environment.

Security Monitoring

NOCAGILE Services repeatedly include security monitoring to detect and respond to potential security threats, breaches, and vulnerabilities in real-time. It helps to the organization be secured and compliant. .

NOC Services

Importance and critical role of NOC Services in monitoring, detecting and mitigating cyber threats, network outage or any downtime, safeguarding sensitive and critical business data from potential breaches, helping to run operations smoothly without any hassle. Network Operations Center (NOC) team can shape the business design in top security boundaries.

Proactive Issue Resolution

Our NOC engineers are skilled at identifying and addressing potential issues before they influence the network or systems. This proactive approach helps prevent disruptions and downtime.

Remote Management

Many IT issues can be resolved remotely, which allows MSPs to check and quickly address the problems without needing to be physically present on-site. There are several RMM tools available to help and connect remotely with highly secured way.

Cost Efficiency

Outsourcing NOC services with NOCAGILE can be more cost-effective than maintaining an in-house NOC team, as it eliminates the need for continuous recruitment, training, and overhead costs. Our NOC team can work with your team very efficiently and proactively to offload IT activities.

Take look at

FAQs

What is NOCAGILE?

What are NOCAGILE Services?

NocAgile services, a team of expertise in several Remote Monitoring Management (RMMs) tools, can protect your assets by working with your existing monitoring tools.

Outsourced Network Operations Center (NOC) Support – NOCAIGLE Services deliver 24x7 Network Operations Center (NOC) support to increase the network and IT support to enhance the performance and provide quick resolution of operations failures in existing infrastructure. Our NOC teams monitor thousands of infrastructure devices by 24x7x365 and action on the alerts in quick time. Our high-level NOC Management professionals’ usage the world-class new technology standard operating procedures to overcome any operations failure in less time and help to maintain the infrastructure performance with high availability necessity to ensure and increase the tension-free operations seamlessly.

Our team usage ITIL framework to operate the operational activities and utilize a tier-based support in day-to-day accomplishments. This operational practice helps to responds on the incidents and events very quickly to determine the root cause, take necessary actions to find out the exact remediation and fixes in no delay.

Network Operations Center NOC Operations Consulting – Our certified and highly experienced NOC professionals deliver best practice consulting support to our customers in designing, building and start-up assistance, helping existing NOC team to improve the operations and project based supports to customers and partners. Our best approach for our customers as well as for our partners is to deliver high-quality support in each area’s improvements, enable knowledge-sharing approach to help consistence and improved decision-making alignment with ITIL outline.

What core accomplishments are included in NOCAGILE Services catalog?

NOCAGILE services catalog cover an extensive range of operational support activities for proactively measuring, detecting, and monitoring service availability and performance throughout the infrastructure operations including project and dedicated team support with 24x7 or as per the customer’s need.

1-Incident Management – We identify the incidents and resolve the issues to restore the operations services as shortly as possible and reduce the downtime of customers’ actively monitored services. Our team sets the tier-based notifications to detect and remediate them before they cause any failure in operations.

2-Alert Monitoring and Management – We configure alert monitoring system on all client’s network devices, servers and relatively IT infrastructure services which detect, notify any process related warning, high and critical faults to the monitoring board where NOC team can take necessary action on each of the notification before they become down completely. This alert generates a ticket and assign to our NOC team. All the performed activities are noted in relevant tickets to keep a record of action and help for future remediation.

3-On-Demand NOC Support – Our NOC team can help in demand-based support, which includes migration for small size organizations, new start-up guidance, and backup and restoration assistance for those who are NOT our 24x7 support customers.

4-Product Based Support – Our team helps to provide white-labeled technical support to customers, independent software venders and OEM.

5-Problem Management – Our team helps to identify the root cause analysis and provide RAC report to the customers as per the incident/problem. Also, submit change request in the system to cover and remediation fix for issues to avoid any longer downtime.

6-Service Transition Planning and Support – Our team works with client to define the relevant steps to set up the initial support including per customer onboarding process.

7-Service and Client Onboarding – We help our client and customers to onboard with supplied information and support. This setup includes connectivity, ticketing system, monitoring alerts, email setup CMDB configuration and many more with NOC run books.

8-Helpdesk Support – We provide helpdesk support to record and manage service request including standard troubleshooting support, information and assistance in basic requirements.

9-Capacity Management - We provide support in recording and managing the servers and network devices performance, utilization, and capacity resources of infrastructure components to make sure that client SLA is met.

10-Change Management - We help to manage and record the changes in services, infrastructure and monitoring systems. As soon as the new service onboarding process is done, subsequently, our team makes the required changes in monitoring infrastructure to reflect on customer’s environments. In respect to these changes our team can keep a record of actions including scheduled maintenance support as well as move, add, change, and delete under the given request.

11-Configuration and Service Asset Management – Asset management is the key component of any infrastructure services. In order to maintain the accurate configuration records and asset management our team helps to complete this process.

12-Complementary Support – In order to run a successful operations and IT infrastructure, there are integration services, client run books, custom functionality and development customer infrastructure management setup etc. play a vital role to maintain the tempo. We support in such services called as complementary support.