NocAgile Uptime Maintenance supports the planned maintenance with pre-scheduled Microsoft-initiated service updates to the infrastructure and software applications. Planned maintenance notifications inform customers about service work that might affect the functionality of an active service. Most service incidents can be addressed using Microsoft technology and process solutions and are resolved within a short time accordance to the Service Level Agreements made to the business resolutions.
Our NOC Services will work with your current team and for any Managed Service Providers (MSPs), this is a big relief from investing a huge portion of finance in infrastructure and hiring dedicated resources for Managing Network Operations. What you need, has been our cornerstone.
When a service incident occurs, NocAgile team recognizes that timely, targeted, and accurate communications are critical for customers.
User experience and customer impact- To ensure the best customer experience, our multi-skilled and active operator team stays active and simplifies operations management to allow you to gain consistency in networking, security and communication infrastructure.
Real-time service health- NocAgile provides 24x7 Remote Support while offering fast track incident response for mission-critical infrastructure. We stay active with our progressive levels of coverage and services.
Detailed timeline of impact and resolution measures- We provide you with a detailed list of all impacts that will allow you to understand the concerns related to the issue. Along with this, you will be equipped with the timeline and detail of resolution measures being taken to resolve the infrastructure issue.
Root cause analysis and actions being taken for continuous improvement- Once the impact of the issue has been measured, the root cause analysis captures the incidents and tracks preventive and corrective actions to ensure functional effectiveness of the infrastructure.
Multi-Vendor Management- At NocAgile, we assume procurement, renewal and management of your manufacturer maintenance contracts. This is followed by administering the claims against the vendor for any returned material. This allows you to keep you sustained in peace while we handle all the queries.